TBC Corporation Chicago, IL, USA
Sep 01, 2019
Description The Regional Fleet Manger is responsible for the development and maintenance of account relationships with companies that operate a fleet of vehicles on a regional scope. The primary objectives for this position is to strategically grow TBC market share in the Regional and National Fleet account market segments by new account acquisition, maintenance of existing fleet accounts to maximize sales and profits, and monitor the service level execution of TBC retail channels among these customers. This position will create and facilitate necessary training programs for the retail group to position TBC retail as the service provider of choice among the fleet account community. This position also is required to assist senior Retail management with any special projects as needed. Company Overview For 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Merchant's Tire®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico. Job Responsibilites Meets or exceeds TBC Corporation’s performance standards for quality and speed of service to our customers Effective administration and management of Fleet account programs and initiatives. Manage fleet account product and service needs ensuring that retail is positioned to effectively service fleet accounts. Communication of business issues / trends with both customers and retail management. Must be able to represent TBC Corporation at trade shows, conventions, promotional and customer sponsored events. Follow all safety practices as outlined in policy and procedures. Ability to lead Retail store training on Fleet account growth and sales Partner with internal business partners to develop action plans to maximum revenue realization Collaborate with internal Business Partners to monitor performance and identify business opportunities and best practices Partner Retail Management team ensure customers are served at the highest level possible; ensuring customer concerns are identified and addressed internally and systems are revised based on feedback Exceptional customer service ability and a high level of professional integrity Ability to communicate with many different levels of company management Ability and willingness to work a flexible schedule, including weekends Ability to travel 50 % of time or greater Other duties as assigned Qualifications Minimum of an Associate’s Degree or comparable experience Bachelor’s Degree in Business, Management or a related field of study is preferred 8 + years’ experience with similar employer/ industry 5 + years of experience in fleet sales and account management Motivation for successful sales and profit results toward departmental and corporate goals Ability to grow revenues through territory expansion Must have prior multi-site/ multi-state responsibilities in a management capacity Extensive data analysis experience related to customer relationship management Proficient in financial analysis Proficient in preparing and managing financial budgets Knowledge of best practices for fleet customer experience management and the customer lifecycle Ability to implement and monitor a strong internal quality improvement program Experience working with 4 DX Operating System Required Technical skills: JD Edwards, SAP, Cognos Report Writer, Microsoft Office Benefits Competitive compensation and bonus Tuition reimbursement 401k plan with a company match. Immediate 100% vesting Comprehensive benefits including medical, dental and vision company paid short term disability and employer subsidized long term disability Company paid life insurance Discounted tire and automotive services And more! TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.