Assistant Manager

  • Belle Tire
  • 77 - Midland, MI
  • May 07, 2019

Job Description

JOB SUMMARY: The 3rd Assistant Manager is a positive, energetic, eager-to-learn team player that provides 100% customer satisfaction. This position is an entry-level position that provides you with the knowledge and skills you need to build a promising career in the tire and automotive service industry. All Sales Associates will receive different levels of training including, Instructor-led, e-Learning, and on the job training to learn duties, processes and responsibilities. Duties and Responsibilities: * Continuous thinking and sharing of ideas to improve Belle Tire * Do the right thing for the customers, employees, and vendors * Assess customers' needs and provide Belle Tire solutions according to their needs * Meeting and exceeding defined goals and objectives * Building customer relationships * Managing a cash drawer: cashing customers out * Clean shop, showroom, restrooms, and waiting room if needed * Pick up tires/parts from stores and vendors if needed * May assist in managing and coaching the shop employees * Other duties as assigned by retail store manager or retail assistant manager Minimum Qualifications: Basic Qualifications * 18 years of age * Valid drivers' license * Ability to read and write English * Ability to communicate clearly and professionally with co-workers, management and customers. * Ability to listen and process knowledge * Must possess time management skills * Must possess ability to multi-task * Good organizational skills * Represents one's self and Belle Tire in a professional manner * Demonstrates a commitment of high quality service to internal and external customers * Ability to complete tasks thoroughly, accurately, and in a timely manner Education Requirements * High School Diploma/GED is required Experience Requirements * 2-4 weeks of tire technician duties completed Physical Requirements * Must be able to stand for long periods of time * Must be able to occasionally lift over 60 pounds * Requires motion entailing bending, twisting, pushing, pulling, stretching and continuous bilateral use of fingers and wrists. Preferred Qualifications: * Automotive background is a plus * Ability to process all forms of payment * General knowledge of Nelle * General knowledge of Order Trac * General knowledge of Point of Sale * General knowledge of Glass Software (currently Quest) * General knowledge of Call System (currently Log My Calls) * Thorough knowledge of Belle Tire's Tire Technician Process * Thorough knowledge of Belle Tire's products and services * General knowledge of Belle Tire's shipping and receiving procedures * General knowledge of Belle Tire's physical inventory procedures * General knowledge of Belle Tire's Tire Sales Process * General knowledge of Belle Tire's Auto Service Sales Process * Expected to handle day to day paperwork of retail operations Working Conditions: Varying work hours, Mon-Sat, some overtime may be required. Workshop environment, with heavy physical requirements: long periods of standing on your feet, lifting up to 60 pounds to chest level, bending, twisting, grabbing, and reaching. To apply, please email: kathy.crow@adp.com Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled