TBC Corporation Tolleson, AZ, USA
Jul 12, 2019
Description Our Customer Service Administrator (CSA) are committed to providing outstanding customer service through daily interaction with our internal and external customers. Company Overview National Tire Wholesale (NTW) operates more than 125 wholesale and distribution locations nationally and is experiencing rapid growth which presents advancement opportunities for our associates. NTW is a TBC Corporation company. For 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTW℠, NTB®, Tire Kingdom®, Merchant's Tire®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW℠, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico. Job Responsibilities Responsibilities: Investigates and solves customer issues Accurately handles and accounts for all cash and credit transactions including collections Responsible for all product transfers Professionally interact with customers(both internal and external) and potential customers the phone Meet or exceed TBC’s performance standards for quality and speed of service to our customers Respond to inquiries from all TBC locations Prioritize duties to ensure that the external and internal customer receives timely and accurate information Maintain all necessary files in a neat and orderly manner Perform data entry to receive inventory and create shipments Prepare required reports or updates as requested by Distribution Center Management Assist Distribution Center Management by providing support in report functions Assist Distribution Center Management in monitoring the accuracy of inventory Utilize SAP to process orders and invoice preparing load sheets and invoice for drivers and carriers Utilize ORTEC routing software to route customer orders Perform Daily Cycle Counts Checks, balances and prepares control documents. Enters all billing information on warehouse shipments. Inspects receiving reports for miscellaneous warehouse and office receipts. Matches invoices and packing lists with purchase orders and checks correct merchandise received Processes shipping documents, answers telephone inquiries and seals trailers Prepares freight costs on daily FedEx shipments; Process FedEx orders: Pull product, label, and load or gives miscellaneous shipments to Supervisor for pulling Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages Routes items to departments Follow all safety practices as outlined in the policies and procedures manual Other duties as requested or needed Qualifications Develop and maintain a thorough knowledge of vendor products, NTW pricing programs, and NTW promotions to provide accurate information to customers Experience with Microsoft Office (Word, PowerPoint, Excel and Outlook) Customer service orientation and a high level of professional integrity Ability to work well under pressure and handle multiple tasks Strong telephone, verbal and written communication skills Maintain a current driver’s license Ability to work a flexible schedule including weekends Must possess basic math skills in order to confirm delivery quantities Must be able to lift up to 50 pounds repetitively while bending and twisting High School diploma preferred, with one to three years in customer service related positions. Must be familiar with bills of lading and be familiar with various other forms that are used and required by the major freight carriers Must be able to use carriers’ websites to calculate the cost of shipping Experience with UPS/FEDEX online software is desirable High School diploma preferred, with one year of related positions Required to read and write English, follow verbal instructions Criminal Background Check and Pre-employment Drug Screen Benefits Competitive compensation Medical, Dental and Vision coverage Company paid short term disability and company subsidized long term disability Company paid life insurance 401(k) with company match and immediate 100% vesting Generous paid vacation and paid time off Tuition reimbursement Flexible spending account Employee assistance program Purchasing power program that allows associates with a year of service to make retail purchases for through convenient payroll deduction Employee automotive service discounts And more! TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.