For shops
Service advisor job description template
The short answer
A service advisor greets customers, writes up the repair order and explains the work in plain words. A good job description lists those duties, what you look for, how pay works and the schedule. Copy the free template below, or post it free on Tire Careers.
Updated
The template
Fill in the two lines in brackets with your pay and hours. Everything else is ready to post.
Now hiring: Service Advisor About this job We are hiring a service advisor. You write the repair orders and explain the work to customers in plain words. What you will do - Greet customers and write up what they came in for - Turn the technician findings into a clear quote and get approval - Keep customers updated while their car is in the shop - Move work between the front counter and the bays so nothing stalls What we look for - Service or sales experience in a shop or dealership - You can explain a repair without using shop jargon - You stay organized when five people need you at once - You are comfortable with pay that includes commission Pay and schedule - [Add your pay range here] - [Add the hours and days you need covered] Where this can lead People who start here often move up to Service Manager. We will help you get there. How to apply Tap apply and answer a few quick questions. It takes about two minutes and we reply fast.
What goes in it
- The title. Use the words people search for: service advisor or service writer.
- About this job. One or two plain sentences on what the job is.
- What you will do. Four or five daily duties.
- What we look for. Be honest about training. Say if you will teach the right person.
- Pay and schedule. A real pay range and the days and hours you need covered.
- Where this can lead. The next step up, such as service manager.
- How to apply. Keep it short. Most people apply from a phone.
What to put for pay
On 62 service advisor jobs posted with pay on Tire Careers in the last 30 days, shops offered a median of $23.08 an hour. The middle half offered $18.50 to $30.65. We count each employer and pay range once, and take the middle of each range.
How to get more people to apply
- Show the pay range. A post with no pay makes people guess.
- Say the schedule, including Saturdays and on call work.
- Show how pay works: base, commission or both, and what a normal week pays.
- Say which shop software you use, if you use one.
- Say if you will train someone from sales or customer service.
- Let people apply from a phone in a few minutes.
- Reply fast. Good service advisors take the first solid offer.
Common questions
What does a service advisor do?
A service advisor is the link between the customer and the bays. They greet customers, write up what the car needs, turn the tech's findings into a quote and get the customer's approval. They keep the customer updated until the car is ready.
What should a service advisor job description include?
Start with the job title and a one or two sentence summary. List the daily duties and what you look for. Explain how pay works, including any commission. Add the schedule and how to apply.
How should I show pay for a service advisor?
Many advisors are paid a base plus commission. Show both parts, and say what a normal week pays. Some states, including California, Colorado, New York and Washington, require a pay range on job posts.
Does a service advisor need shop experience?
It helps. Many good advisors come from sales or customer service and learn the shop side on the job. Look for someone clear, calm and organized.
Can I post this job for free?
Yes. Posting a job on Tire Careers is free. Pick the service advisor role and this template fills in for you. Add your pay and schedule, and post.